Shipping policy

 

SHIPPING NOTES

Delivery Timing.  If you require products delivered by a certain date, please call our Customer Experience Team to verify production lead times. Production lead times will be confirmed by us at the time your order is paid in full. All listed shipping times are estimates. Transit times for domestic shipments are estimated to be 2-7 business days from the date the order ships from our factory. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. Please check the carrier’s website for the estimated delivery date. We are not responsible for lost, misplaced, delayed shipments or freight damaged by the freight carriers.

Unloading Product. Business freight deliveries or freight deliveries that are dock to dock, require the receiving party to remove the product from the truck via a loading dock or with a forklift. For residential (or non-dock, curb side) deliveries the freight company is required to move the material to the tailgate of the truck. The receiving party is required to unload the shipment from the truck. The truck driver will not unload the shipment. You must provide any equipment required to unload the shipment such as forklift and or pallet jacks.

Lift Gate Delivery.  Lift gate delivery service is available at an additional cost. If a lift-gate is required, the customer will need to notify our Customer Experience Team at 954-309-2136 to make the arrangements prior to shipping and may incur additional charges. Lift gates can only be used on material that is 80” or under. Lift gate delivery DOES NOT include any inside delivery service (including inside of home, garage or any other building) or moving the freight pallet away from the tail of the truck.

Limited Access Issues. All deliveries will be made on trucks with trailers 53’ +/-. It is your responsibility to notify us if your delivery location has potential limited access issues, such as the truck not being able to reach your location. Product deliverability is at the discretion of the freight carrier and may be affected by limited access issues at the delivery location. If a shorter trailer or truck is required, the customer will need to notify our Customer Experience Team at 954-309-2136 to make the arrangements prior to shipping and may incur additional charges. If the freight carrier determines that it cannot deliver the material to the delivery (shipping) address, it is the customer’s responsibility to pick up the material at the freight carrier terminal, unless other arrangements can be made, which may be at additional cost.

Storage Fees If the carrier used to ship the customer’s order is currently in possession of customer’s products, customer will be subject to their rules concerning storage of items not delivered. If the carrier calls to arrange a delivery and delivery is postponed due to customer, customer may accrue charges for storage. For more information, please read and review ABF's Rules and Special Service Charges (ABF 111- AC), United Parcel Service Terms and Conditions Service Guide, or the website of the carrier used to deliver your order.

Additional Accessorial Charges.  Any and all additional charges not previously paid, or provided at the time of order, such as change of address, limited access, re-delivery and storage fees will be customer’s sole responsibility unless stated in the order as part of the shipping costs pre-paid at the time of order. If customer misrepresents the delivery address as a business address and it is in fact a home business in a residential area, all residential charges made by the trucking/delivery company will be the customer’s responsibility and will be charged to the customer’s credit card or reflected in the customer’s invoice. Any address correction done by FedEx, UPS or any other carrier due to misrepresentation on order form will reflect in a back charge and will be invoiced to the customer.

Receiving Your Shipment

• Due to freight carriers’ policies and procedures, all shipments must be unloaded and inspected within 30 minutes of arrival at the delivery address of record.
• Customer must inspect the shipment immediately, carefully and thoroughly BEFORE signing for the delivery.
• Customer or a legal adult 18 years of age or older, whom the customer has authorized to inspect the shipment in the customer’s absence, must sign for, or reject the shipment.
• If for ANY reason the customer is unable to fully inspect the shipment, the customer must write on the delivery receipt "SUBJECT TO INSPECTION."
• In the unlikely event that the customer’s shipment is damaged, read and follow the directions in If Your Shipment Is Damaged carefully and fully.

If Your Shipment Is Damaged. It is the customer’s responsibility to fully inspect the product at the time of delivery for any potential damage. We are not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect the product before the driver leaves. In addition, please verify the quantities before signing the Delivery Receipt. Once the Delivery Receipt is signed with no exceptions noted, the trucking company has no further responsibilities. If customer’s shipment arrives damaged, the customer must reject the shipment, or the part that is damaged and have the driver note the damage on the delivery receipt. Then contact us at 954-309-2136. If the customer finds damage to the customer’s shipment, but chooses to accept it anyway, the customer must have the driver note on the delivery receipt that the shipment is damaged and the driver must also sign the receipt. Then the customer must file a claim directly with the shipping company for the damaged portion of the customer’s order. (Damage to the customer’s shipment is the responsibility of the shipping company. Architectural Superstore cannot file a claim for any customer’s damaged shipment – only the receiver can.) Please photograph the damaged product on the truck as that will assist you when filing a product damage during shipment claim with the shipping company. Please keep any and all damaged product as well as all packing material for the trucking company's inspector to see. Call or email Architectural Superstore with the invoice number, details related to the damage that occurred and photos of the damaged product.

Hidden Damage Upon delivery of the customer’s shipment, the customer has 24 hours in which to notify the shipping company of any hidden damage. If the customer does not notify them within this time frame, any future claim for said products will be null and void. We strongly recommend that the customer examines the order in full upon time of delivery and notify us immediately before accepting delivery if the customer finds damage. Photos should be taken of any damaged product. If any items are required to repair the damaged product, those items will have to be paid by the customer.

EXAMINATION. The customer shall have one (1) business day following arrival to examine each shipment and before any part of the product has been changed from its original condition to notify us in writing of any deficiencies with respect to the applicable order, including, but not limited to any discrepancies in the quantity (overages and shortages) or quality of the product. If the customer does not timely notify us of a deficiency as required herein the subject product shall be deemed accepted. Also, we will recognize no claims for any cause after the product has been treated, processed or changed in any manner. Refused product, for reasons other than damaged items, without receiving an RMA number (Returned Product Authorization) from us, will not be accepted and will be returned to the customer at the customer’s expense.