Our products are proudly made in the USA.
Where can BuyFauxStone products be used?
The latest trend designs are going toward natural look stones.
They can be used in:
Inside and outside homes of all sizes and styles, Restaurants, Bars, Boutiques, Offices, Bathrooms, Kitchens, Living rooms, Skirting below siding, Landscaping, Pool and spa surrounds, Fireplaces and to cover brick, stones and concrete....And much more.
What is your product made of?
Our products are made of high-density polyurethane. They are a solid piece of the same product. They are then hand painted in either a travertine stain or stone white
Why purchase polyurethane products and not the natural ones?
The main reason is the cost. The product alone is less expensive per square foot than the natural materials. Unlike other competitors, our products look real.
You don’t need to hire expensive masons. The installation is quick and even if you don’t want to install the products yourself, a contractor or handyman will do the work in a fraction of the time.
Our products will not rot, mold or split. They are light-weight. Can be easily repaired and repainted. You can update the look of your home easily.
Our products can be installed over curved surfaces, with the ability to make all our products in flexible, unlike real stone you can bend around any radius
Are your products for Exterior or Interior use?
Both. Our polyurethane products are designed to withstand outdoor stress tests yet they are beautiful enough to be used as interior decoration. They are completely waterproof and UV resistant.
Are your products fire-rated?
Yes, all your products are also available in fire-rated materials. They can also be used on fireplaces and around stoves. Consider that even though our panels can be ordered in fire-rated, they are not natural stone.
Consult the manufacturer of your stove / fireplace for clearance requirement. If you think our panels will be installed too close to a heat source you should consider the fire-rated option.
Our products are not meant to be used inside the firebox but only on the outside and surrounding areas. The ideal application would have a frame of about 5-6 inches around the face of the firebox with tiles or similar
materials to separate our panels from the fireplace opening. Remember that our products are made of polyurethane and although they can be ordered in fire-rated material, they are not fire proof.
Is it easy to work with polyurethane products?
Anyone can install our products. You don’t need to prepare the existing surface with backer boards of wiremesh, purchase expensive diamond blades or wet saws, mix mortar and learn to lay bricks before you have the power to fully manage your project. All you need is basic carpenter tools, adhesive and the desire to create something beautiful on your own. You can cut polyurethane just like wood, use a nail gun to install easily or counter sink the screws then cover them with our magic grout.
Are the panels heavy to handle?
Not at all. Our products are very lightweight and easy for everyone to handle. They weigh 1 to 1.5 Lb per Sq.ft.
Do you offer a warranty on your products?
Of course. There is a Lifetime warranty with original receipt showing date of purchase.
Do your products need maintenance?
Our products are constructed with closed-cell polyurethane particles which means that they will not absorb water and there will be no mold or rutting. They can easily be cleaned and washed. They also will not crack and the finish will barely fade in time (only about 1%).
Do your products look real?
Extremely. Our products are molded from actual rocks, stone, bricks, coral stone and travertine. The products coming out of the molds reproduce every single detail, of the stone and even the grouting.
Most people don’t believe they aren’t real rocks, stones and wood until they tap on them.
Do you offer free samples or rebate?
We offer a $30 sample kit for our customers and will credit it back with the first order over $100
How long does it take to receive an order?
It can take approximately 1-14 business days to produce smaller orders. Depending on the size and how busy we are on larger order 3-5 weeks. Shipping times are additional and it will vary depending on your location.
Can your products be cleaned?
Yes. The can be washed with soap and water, rinsed with a hose and even lightly power-washed.
Can your products be painted?
Yes you can repaint and stain our products easier than repainting bricks and stones. You can use an oil or water-based primer and paint or stain.
Do your panels count as insulation?
Yes, our panels add and insulation factor of R4-R5.
Can your products be used where there’s a lot of water or underwater?
One of the many advantages of using our polyurethane products is that water doesn’t effect them. They will not rot deteriorate under water.
Where can your products be installed?
Our products are very versatile. They can be nailed on wood, glued and screwed on concrete, over cinder blocks, over existing bricks and virtually anywhere.
How do I use a Coupon?
Every now and then we offer coupons and discounts that will go out to our registered subscribers. With these coupons or discount codes you can apply them to your order in the shopping cart page, or you can enter them when you are in the checkout process.
What are your available payment methods?
We accept multiple forms of payment to fit most needs. Below are the current payment methods we accept:
Credit Cards. We accept most major credit cards (including Visa, MasterCard, Discover, and American Express) both online and over the phone.
Check. Yes, we accept checks. To setup your order for check payment, create your wish cart and save it online. Then contact us by phone so we can assist with processing your order.
Wire Transfers. We accept wire transfers for orders over $1,000. As with check orders, please contact us by phone and we will assist with processing your order.
Payment methods for Canadian customers differ slightly. We accept payments by major credit cards (Visa, MasterCard, Discover, and American Express), check, and wire transfer. All funds are billed and credited in United States dollars, not Canadian dollars. We are not responsible for any fees incurred for currency conversion.
I received the wrong product :
If you received an item that is incorrect, please contact email@example.com immediately upon receiving. We will then issue out the correct item and an RA to pick up the incorrect item.
An item is missing from my shipment:
First, check the tracking information on your order and make sure that you've received a box for each tracking number. If you have all the boxes, but still can't find the item, search through the packing material in the boxes to see if they are really empty. If you still can't find the item, contact firstname.lastname@example.org
Do you ship to Canada and other countries other than the US?
We offer shipping to other countries including Canada. To setup your order for international shipment, enter the items you would like to order into your shopping cart. Then contact us by phone so we can assist with processing your order. We do not offer FREE shipping outside the United States, Please email email@example.com for a quote.